The Orders and Returns policy provided by Trendy Doors includes important details regarding order pickup, returns, refunds, cancellations, and change orders. Here's a summary of the key points mentioned in the policy:

  • Order Pickup: All orders should be picked up within 7 days after notification. Failure to do so may result in a storage fee of $50 per day.
  • Non-Refundable Items: The company does not refund shipping costs, special orders, merchandise altered in a special way, pre-hung or pre-cut merchandise, and associated shipping and delivery charges in case of returns.
  • Merchandise Return Process: Returns must be received within 45 days from the shipment date. Customers need to obtain a return authorization in writing or by email, and the merchandise must be in a merchantable condition, in the original packaging and/or wrapper condition. Proof of purchase for all returned goods is required, and returned goods will be subject to warehouse inspection before credit is issued. Shipped returns will have applicable shipping charges deducted from the refund, unless it is a result of an error. A restocking charge of 20% invoice price may apply.
  • Cancellations and Change Orders: Shop items and special orders cannot be canceled once the manufacturing process has begun. Cancellations and change orders are subject to production and/or material charges that occurred prior to the request. Once an order is placed, it is considered firm, and the customer is liable for the full cost of the order. This policy provides customers with clear guidelines on order pickup, returns, and the implications of cancellations and change orders, ensuring transparency and understanding of the company's practices.
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