The Shipping and Delivery policy provided by Trendy Doors outlines various important details regarding the shipping and handling of orders. Here's a summary of the key points mentioned in the policy:

  • Shipping Calculation Accuracy: The company endeavors to accurately calculate shipping costs before purchase, with the commitment to notify customers if additional charges apply. Customers have the right to change or cancel their order upon receiving notification of additional charges.
  • Order Confirmation and Shipping Notifications: Upon placing an order, customers receive a confirmation email, as well as subsequent emails when the order has been shipped. Multiple shipments will result in additional email confirmations.
  • Address Restrictions: Orders are not shipped to military APO/FPO addresses or P.O. boxes. Customers need to provide a valid physical address during the checkout process.
  • Shipping Methods and Timeframes: Orders are typically shipped via LTL (for large items) or carriers (for smaller items). Shipping times vary based on the final destination, with an average of 5-7 business days for the West Coast.
  • Will Call Service: Customers have the option to pick up their orders by scheduling a pick-up at the warehouse. Any shipping charges will be refunded, and detailed instructions will be provided via email.
  • Shipping Policy: Orders are accepted through various channels, including phone, fax, email, and the company's website. Standard processing time for stock program orders is 7 - 21 business days, while custom orders take 14 - 16 weeks.
  • Handling Deliveries: Prior to shipment, a company representative will contact the customer to schedule a delivery date. It is recommended to have 2-3 people present for moving heavy products. Customers are advised to inspect the order for damage upon delivery and file a freight claim if necessary.
  • Responsibility for Damages and Handling Fees: The buyer is responsible for inspecting the order upon delivery and reporting any damage immediately. If damage occurs during delivery, the buyer must refuse the delivery and note the damage on the freight bill.
  • Delivery Acceptance and Charges: The buyer agrees to pay the full purchase price and additional delivery charges if the delivery address is inaccessible or incorrect. Trendy Doors holds no responsibility for damages not reported on the carrier company's paperwork.
  • Installation and Acceptance: Once the door unit is installed, no further claims for shortage or damage can be made. Door installation signifies the buyer's acceptance of the order.
  • Customer Responsibility for Deliveries: Customers are responsible for having an agent and facilities available to accept all deliveries of merchandise pursuant to their orders. This comprehensive policy provides customers with detailed information about shipping and delivery procedures, responsibilities, and potential scenarios related to the receipt of orders from Trendy Doors.
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